Partnership Allows Providers to Achieve Outstanding Acceptance Rates Due to Streamlined Processes and User-Friendly Software
St. Louis, MO – September 11, 2009 - eClinicalWorks®, a market leader in ambulatory clinical systems, announced that as a result of its partnership with Gateway EDI, an electronic data interchange provider, it has routinely achieved below a five percent rejection rate on medical claims transactions. Industry averages are greater than 20 percent rejection rate.
This exceptionally low rejection rate is important to eClinicalWorks and Gateway EDI’s customers because the physician providers are able to submit medical claims quickly and accurately and ultimately get paid faster.
“ClinicalWorks and Gateway EDI make a good team,” said Mahesh Kumar Navani, eClinicalWorks chief operating officer. “Our providers are able to submit claims correctly the first time and realize revenues faster. We are happy to recommend Gateway EDI to our customers because the combination of our companies produces outstanding results.”
Towncrest Internal Medicine, a practice consisting of 12 doctors that specialize in internal medicine, began using eClinicalWorks and Gateway EDI in February of 2008.
Janice Stout, account manager for Towncrest Internal Medicine, said, “I have used these services every day for a little over a year now, and I am happy with them. The system is so user friendly, especially compared to the previous company we used. I just love using the up-to-date web tools to log on and view the files. It’s like comparing a DOS system to Windows®. It’s so much easier to use, there is almost no comparison.”
Stout continued, “With the system, claims are very easy to track. Because the process is streamlined, it is easy to verify what has been transmitted, what has been accepted and what has been rejected. And it’s simple to identify the problem with the few rejected claims so that we are able to get them fixed in a timely manner. We are consistently able to submit claims within seven days and our error rate on claims is currently running at 1.82 percent. According to the charts from Gateway EDI (I just love all the charts!), the Gateway EDI clients’ average rejection rate is 5.7 percent. We have been below average for the last 12 months. This helps us get paid quickly, which makes us very happy.”
About eClinicalWorks
eClinicalWorks® is a privately held leader in the ambulatory clinical systems market. The company’s unified electronic medical record (EMR) and practice management (PM) solutions are proven for every market segment: large practice groups, including Massachusetts eHealth Collaborative (MAeHC), Electronic Health Records of Rhode Island (EHRRI) and the New York City Department of Health and Mental Hygiene, as well as medium, small and solo practices regardless of specialty. The company enjoys high profitability with a five-year compounded growth rate of more than 100 percent year-to-year. With an established customer base of more than 25,000 providers across all 50 states, eClinicalWorks has been awarded multiple top industry honors including being named to the Inc. 500 in 2008 and 2007, and a top solution by TEPR for four consecutive years. Based in Westborough, Mass., eClinicalWorks has additional offices in New York City and Alpharetta, Ga. More information on eClinicalWorks can be found at www.eclinicalworks.com or by calling 866-888-MYCW.
About Gateway EDI
Gateway EDI, one of the nation’s largest health care electronic data interchange (EDI) providers, takes responsibility for its clients’ revenue cycle from patient to payment. The company’s powerful software tools combined with its experienced customer service team, offer the industry the best solutions for revenue cycle management.
Year after year, Gateway EDI boasts unusually high performance and operational standards. Ninety-eight percent of all customer calls are answered in person with a 92 percent instant resolution. Based in St. Louis, the privately-held firm maintains full accreditation by the Electronic Healthcare Network Accreditation Commission (EHNAC), an industry endorsement for excellence in industry standards and best practices. For more information, please visit www.gatewayedi.com.
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