Gateway EDI News

“Since 1998, the objective of the Top 20 Best in KLAS Awards report has been to help healthcare providers make informed decisions,” said KLAS President Adam Gale. The Best in KLAS distinction represents a commitment to meeting customer expectations and we congratulate the vendors making strides in every phase of customer relations—from the sales presentation to implementation to ongoing service and support.”

The KLAS Top 20 Best in KLAS Awards report providers a summary of performance data has been collected during the past 12 months from healthcare providers in IDNs, inpatient facilities, clinics, and also IT executives. The information is primarily derived from customers that are using the solutions discussed prior to its publication from Healthcare Professionals in North America.

“Being named Best in KLAS is truly an honor for eClinicalWorks,” said Girish Kumar Navani, CEO and co-founder of eClinicalWorks. “We work closely with our customers to enhance our overall offering, from functionality to support. This recognition by KLAS further provides evidence of eClinicalWorks dedication to our users by delivering a comprehensive electronic medical records solution that is intuitive to use and fast to implement.”

Companies included in the KLAS survey must have an available healthcare solution as well as a participating client base large enough to produce statistically significant results.  

About KLAS
KLAS is a research firm specializing in monitoring and reporting the performance of healthcare vendors. KLAS’ mission is to improve delivery, by independently measuring vendor performance for the benefit of our healthcare provider partners, consultants, investors, and vendors. Working together with executives from more than 4,500 hospitals and over 2,500 clinics, KLAS delivers timely reports, trends and statistics, which provide a solid overview of vendor performance in the industry. KLAS measures the performance of software, professional services, medical equipment and infrastructure vendors. For more information, go to www.KLASresearch.com, email marketing@KLASresearch.com or call 1-800-920-4109 to speak with a KLAS representative. Follow KLAS on Twitter at www.twitter.com/KLASresearch.

About eClinicalWorks
eClinicalWorks® is a privately held leader in the ambulatory clinical systems market. The company’s unified electronic medical record (EMR) and practice management (PM) solutions are proven for every market segment: large practice groups, including Massachusetts eHealth Collaborative (MAeHC), Electronic Health Records of Rhode Island (EHRRI) and the New York City Department of Health and Mental Hygiene, as well as medium, small and solo practices regardless of specialty. The company enjoys high profitability with a five-year compounded growth rate of more than 100 percent year-to-year. With an established customer base of more than 50,000 providers and 225,000 healthcare professionals across all 50 states, eClinicalWorks has been awarded multiple top industry honors including being named to the Inc. 5000 in 2009, 2008 and 2007. Based in Westborough, Mass., eClinicalWorks has additional offices in New York City, Pleasanton, Calif. and Alpharetta, Ga. More information on eClinicalWorks can be found at www.eclinicalworks.com or by calling 866-888-6929.

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Martin refers to herself as the chief cultural officer. In that role, she fosters an environment of risk taking and idea generation in order to develop employees, and ultimately, the company. Essentially, instead of bringing negative attention to mistakes, the company uses “training opportunities” to identify steps that could have been taken and ways employees can learn from the incident.

The positive spin has helped Gateway EDI’s 300 employees generate over $50 million in 2009 revenue. Now, not only are employees taking risks and responsibility for their actions, a Process Improvement Team has been created to encourage employees to take the lead on their ideas for company improvements. Since joining Gateway EDI, Charlotte’s leadership has consistently delivered over 30 percent top line revenue growth.

The Ernst & Young Entrepreneur of the Year awards program celebrates its 24th anniversary this year. The program has expanded to recognize leaders in over 135 cities in 50 countries throughout the world.

For more information, please review the following link.

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The CORE Seal was awarded after Gateway EDI successfully completed certification testing for its clearinghouse product - a process ensuring that health care organizations can electronically exchange or access patient insurance information according to the CORE Phase I rules.

CORE-certification ensures that Gateway EDI customers can securely process electronic queries within 20 seconds and that providers will receive consistent patient administrative information.

“We are proud to have achieved the CORE Phase I Seal because of the significant benefits it offers our customers,” said Charlotte A. Martin, Gateway EDI’s president and chief operating officer. “This certification ensures that processes are in place to help our health care providers achieve dramatic cost savings, fewer claim denials and improved functions. We are pleased to be affiliated with CAQH because they work to simplify processes and reduce administrative burden.”

Martin continued, “Gateway EDI offers real-time and batch solutions for patient eligibility. The CORE certification will also ensure that we are processing these transactions as efficiently as we can. We are looking forward to more and more payers adopting the same rules to enhance and streamline the information we can route to the provider. This greatly enhances the value of these transactions.”

The CORE rules, which build upon national standards, including HIPAA’s eligibility (X12 270/271) transaction, make electronic administrative data communications seamless, streamlined and predictable, regardless of the technology. In many cases, the CORE rules eliminate the need for time-consuming phone calls and paperwork.

A recent study found that when trading partners exchange administrative data according to the CORE rules, the organizations reduce costs and streamline administrative processes. The CAQH study conducted by IBM Global Business Services shows that the CORE rules are accelerating adoption of HIT technology and helping to provide better access to patient coverage information. An industry-wide adoption of the CORE Phase I rules alone could save the industry an estimated $3 billion in three years.

“The CORE rules represent a cutting-edge approach to streamlining electronic administrative data exchange,” said Robin J. Thomashauer, CAQH executive director. “By adopting the rules and completing CORE-certification, Gateway EDI is reducing unnecessary health care administrative burden, and helping U.S. health care become more efficient and responsive to patient concerns.”

Swipe for the Cure was created to coincide with Breast Cancer Awareness Month. The program encourages each MGMA attendee to swipe their card at the Gateway EDI booth to show support. Each swipe represents a $5 donation to Susan G. Komen for the Cure. There is one swipe per attendee, and no limit on Gateway EDI’s donation.

The company’s 2009 goal was to beat last year’s numbers, which were 1,259 swipes, resulting in a $6,295 donation. Unfortunately, attendance to educational seminars has decreased and, therefore; the number of swipes was down 17 percent from last year at 1,042 total swipes.

Because Gateway EDI knows that charities are in need due to economic conditions, the company decided to match swipes and donated $10,420 for the 1,042 swipes.

Even though we did not meet our original goal, we still wanted to make a difference in the lives of the many women that are affected by breast cancer, said Charlotte A. Martin, Gateway EDI’s president and chief operating officer. We decided to increase our donation by matching the number of swipes and double our total donation. We believe in Susan G. Komen for the Cure and we want to do what we can to support them and the women they help.

Gateway EDI will sponsor Swipe for the Cure at the 2010 MGMA Annual Conference in New Orleans and asks that MGMA members keep this important fundraiser in mind. Stop by the Gateway EDI booth, have your card swiped and support Susan G. Komen for the Cure!

This exceptionally low rejection rate is important to eClinicalWorks and Gateway EDI’s customers because the physician providers are able to submit medical claims quickly and accurately and ultimately get paid faster.

“ClinicalWorks and Gateway EDI make a good team,” said Mahesh Kumar Navani, eClinicalWorks chief operating officer. “Our providers are able to submit claims correctly the first time and realize revenues faster. We are happy to recommend Gateway EDI to our customers because the combination of our companies produces outstanding results.”

Towncrest Internal Medicine, a practice consisting of 12 doctors that specialize in internal medicine, began using eClinicalWorks and Gateway EDI in February of 2008.

Janice Stout, account manager for Towncrest Internal Medicine, said, “I have used these services every day for a little over a year now, and I am happy with them. The system is so user friendly, especially compared to the previous company we used. I just love using the up-to-date web tools to log on and view the files. It’s like comparing a DOS system to Windows®. It’s so much easier to use, there is almost no comparison.”

Stout continued, “With the system, claims are very easy to track. Because the process is streamlined, it is easy to verify what has been transmitted, what has been accepted and what has been rejected. And it’s simple to identify the problem with the few rejected claims so that we are able to get them fixed in a timely manner. We are consistently able to submit claims within seven days and our error rate on claims is currently running at 1.82 percent. According to the charts from Gateway EDI (I just love all the charts!), the Gateway EDI clients’ average rejection rate is 5.7 percent. We have been below average for the last 12 months. This helps us get paid quickly, which makes us very happy.”

About eClinicalWorks
eClinicalWorks^® is a privately held leader in the ambulatory clinical systems market. The company’s unified electronic medical record (EMR) and practice management (PM) solutions are proven for every market segment: large practice groups, including Massachusetts eHealth Collaborative (MAeHC), Electronic Health Records of Rhode Island (EHRRI) and the New York City Department of Health and Mental Hygiene, as well as medium, small and solo practices regardless of specialty. The company enjoys high profitability with a five-year compounded growth rate of more than 100 percent year-to-year. With an established customer base of more than 25,000 providers across all 50 states, eClinicalWorks has been awarded multiple top industry honors including being named to the Inc. 500 in 2008 and 2007, and a top solution by TEPR for four consecutive years. Based in Westborough, Mass., eClinicalWorks has additional offices in New York City and Alpharetta, Ga. More information on eClinicalWorks can be found at www.eclinicalworks.com or by calling 866-888-MYCW.

About Gateway EDI
Gateway EDI, one of the nation’s largest health care electronic data interchange (EDI) providers, takes responsibility for its clients’ revenue cycle from patient to payment. The company’s powerful software tools combined with its experienced customer service team, offer the industry the best solutions for revenue cycle management.

Year after year, Gateway EDI boasts unusually high performance and operational standards. Ninety-eight percent of all customer calls are answered in person with a 92 percent instant resolution. Based in St. Louis, the privately-held firm maintains full accreditation by the Electronic Healthcare Network Accreditation Commission (EHNAC), an industry endorsement for excellence in industry standards and best practices. For more information, please visit www.gatewayedi.com.