Gateway EDI

Partnership Benefits

For more information, download our brochure or contact us today.

For Your Clients

Customer Service: We answer calls directly, and resolve issues immediately. Gateway EDI expert customer support is free, nationwide and handled by specialized industry experts who understand the clients’ daily procedures and challenges.

Technology: Our technology allows us to greatly reduce paper claims and maintain a rejection rate well below the industry average. Standard with our EDI package, clients receive tools to easily manage patients, claims and payments and reporting features that allow them to review the performance of their practice at a glance.

Comprehensive Installation: From completing enrollment forms and verifying payer information, to EDI claims set-up and product training, your clients will experience a comprehensive installation. Our dedication to this process greatly reduces the stress for your clients by avoiding any interruptions in receivables and reducing rejections from day one.

New Products: Gateway EDI continually adds new products and tools to support our clients with efficient and effective solutions.

For Your Business

Revenue: Our Preferred Vendor Partnership has been instrumental in the growth of Gateway EDI. We realize the importance of this relationship and the value of our Preferred Vendor Partners. Gateway EDI has the most robust Revenue Sharing program in the industry with our Preferred Vendor Partners. Our Revenue Sharing Program is based on the principle that the closer we partner on value added solutions for your clients, the greater your revenue potential.

Customer Support: Our representatives have an average of 11 years in the health care industry, so they understand the issues. These experts are available during business hours and beyond. The Gateway EDI culture is not to point fingers, but rather form partnerships where we work together to help solve client issues efficiently.

Vendor Support: This same outstanding customer service is delivered to our vendors. This partnership is important to us, and we devote high-level resources to supporting our vendor efforts. This support extends from sales, through implementation and customer service, and is enhanced by our exclusive individualized Vendor Websites.

Comprehensive Installation: Our products are installed with a dedicated implementation team coordinating with the client as well as our Vendor Partner. Our team will update you regularly on the status of your client’s implementation. From the initial implementation contact, your clients are instructed to call Gateway EDI for any concerns regarding EDI. Gateway EDI takes ownership of these issues, and will work with the client to resolve them, calling Preferred Vendor Partners when necessary, but never pushing the issue off to the vendor.

Marketing: As a Vendor Partner, we work jointly to market our services. We list our Vendor Partners on our website. Our strong relationship with our clients motivates them to look to us for help in making decisions regarding their billing office. When they need a software change, we direct them to our Vendor Partners list. Our clients are dedicated to Gateway EDI, and picking a vendor from this list ensures continued service by Gateway EDI as their clearinghouse.

Communication: Gateway EDI Vendor Partner representatives are dedicated to keeping you informed of our activities and the activities of our mutual clients. Along with this commitment, Gateway EDI has created a Vendor Web Portal designed to provide immediate, accessible information on your clients. Our Vendor Partners are able to login to our secure website. This website offers regular messages, industry updates and client information. Our Vendor Partners are also able to access reports to better analyze their clients’ success with EDI transactions.

New Products: Gateway EDI has dedicated resources for developing new Products and Tools that improve our clients’ revenue and decrease their expenses. Our commitment to you is to provide market-driven products and services that add value to your current offerings. As you begin to implement new products with us, your revenue sharing potential grows.

For Your Peace of Mind

Stability: Gateway EDI is a privately held company that has been serving providers in the health care industry since 1982. Our owner remains active in the company. And our associates are long-time, loyal associates with extensive health care industry experience.

Loyal Vendor Partnerships: During all our years of business, we have had 100% Vendor retention because of our excellent customer service. We create strong, healthy relationships with our partners to facilitate growth for both companies.

Customer Support: With our outstanding, nationally recognized customer support, your clients will be treated by Gateway EDI the same way you treat them and they expect to be treated. We answer their calls directly and solve their issues immediately. Vendor Partner clients will never be issued a ticket number or told to call their vendor about an issue.

99% Club: Gateway EDI promotes excellent billing. We encourage good, clean transactions and efficient, effective and consistent follow up. One way we promote these practices is through our 99% Club. This designation is based on good practice criteria, including filing their claims with a 99% acceptance rate from Gateway EDI and the payers. Each month and quarter, we recognize these practices, and we share the list of your clients that received the 99% recognition. This is a good benchmark for how your clients are performing.